Privacy Policy
Your privacy and health information security are our top priorities. Learn how we protect and handle your personal and medical data.
Last Updated
This Privacy Policy was last updated on September 30, 2025. We may update this policy from time to time, and we will notify you of any material changes.
Our Privacy Commitment
HIPAA Compliant
We strictly adhere to HIPAA (Health Insurance Portability and Accountability Act) regulations to ensure your health information is protected with the highest security standards.
Secure Data Handling
All your personal and medical data is encrypted and stored securely. We use industry-standard security measures to protect your information.
Information We Collect
Personal Information
We collect the following personal information when you use our services:
- Name, email address, and phone number
- Date of birth and gender
- Emergency contact information
- Payment and billing information
- Insurance information (if applicable)
Health Information
We collect health-related information to provide you with medical care:
- Medical history and current conditions
- Medications and allergies
- Consultation notes and treatment plans
- Lab results and diagnostic images
- Prescription information
Technical Information
We automatically collect certain technical information:
- IP address and device information
- Browser type and version
- Usage patterns and preferences
- Cookies and similar technologies
How We Use Your Information
Healthcare Services
- • Provide medical consultations and treatment
- • Process prescriptions and medication delivery
- • Coordinate with healthcare providers
- • Maintain your health records
Platform Operations
- • Process payments and billing
- • Send appointment reminders
- • Provide customer support
- • Improve our services
Legal Compliance
- • Comply with healthcare regulations
- • Respond to legal requests
- • Protect against fraud
- • Ensure platform security
Communication
- • Send important health updates
- • Provide service notifications
- • Share health education content
- • Marketing (with your consent)
Information Sharing
We Do NOT Sell Your Information
MedPharma does not sell, rent, or trade your personal or health information to third parties for marketing purposes.
Limited Sharing for Healthcare
We may share your information only in these limited circumstances:
- With your healthcare providers for treatment purposes
- With pharmacy partners for prescription fulfillment
- With insurance companies for billing (with your consent)
- With emergency services in life-threatening situations
- As required by law or legal process
Your Privacy Rights
Access Your Data
Request a copy of all personal and health information we have about you.
Correct Information
Update or correct any inaccurate information in your health records.
Delete Your Data
Request deletion of your personal information (subject to legal requirements).
Restrict Processing
Limit how we use your information for certain purposes.
Data Portability
Receive your data in a structured, machine-readable format.
Withdraw Consent
Withdraw your consent for data processing at any time.
Security Measures
Technical Safeguards
Encryption
All data is encrypted in transit and at rest using AES-256 encryption
Secure Servers
Data is stored on secure, HIPAA-compliant cloud servers
Access Controls
Strict access controls and authentication protocols
Regular Audits
Regular security audits and penetration testing
Administrative Safeguards
Staff Training
All staff receive regular privacy and security training
Background Checks
Comprehensive background checks for all employees
Incident Response
Comprehensive incident response and breach notification procedures
Privacy Officer
Dedicated privacy officer to oversee compliance
Privacy Questions?
Contact Our Privacy Team
If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact our Privacy Officer.
Email: privacy@medpharma.care
Phone: +233 50 135 9194
Phone: +233 55 222 0077
Phone: +233 20 245 0446
Toll-Free: 030 290 9731
Address: Abdul Nasir Street, Accra, Ghana