Privacy Policy

    Your privacy and health information security are our top priorities. Learn how we protect and handle your personal and medical data.

    Last Updated

    This Privacy Policy was last updated on September 30, 2025. We may update this policy from time to time, and we will notify you of any material changes.

    Our Privacy Commitment

    HIPAA Compliant

    We strictly adhere to HIPAA (Health Insurance Portability and Accountability Act) regulations to ensure your health information is protected with the highest security standards.

    Secure Data Handling

    All your personal and medical data is encrypted and stored securely. We use industry-standard security measures to protect your information.

    Information We Collect

    Personal Information

    We collect the following personal information when you use our services:

    • Name, email address, and phone number
    • Date of birth and gender
    • Emergency contact information
    • Payment and billing information
    • Insurance information (if applicable)

    Health Information

    We collect health-related information to provide you with medical care:

    • Medical history and current conditions
    • Medications and allergies
    • Consultation notes and treatment plans
    • Lab results and diagnostic images
    • Prescription information

    Technical Information

    We automatically collect certain technical information:

    • IP address and device information
    • Browser type and version
    • Usage patterns and preferences
    • Cookies and similar technologies

    How We Use Your Information

    Healthcare Services

    • • Provide medical consultations and treatment
    • • Process prescriptions and medication delivery
    • • Coordinate with healthcare providers
    • • Maintain your health records

    Platform Operations

    • • Process payments and billing
    • • Send appointment reminders
    • • Provide customer support
    • • Improve our services

    Legal Compliance

    • • Comply with healthcare regulations
    • • Respond to legal requests
    • • Protect against fraud
    • • Ensure platform security

    Communication

    • • Send important health updates
    • • Provide service notifications
    • • Share health education content
    • • Marketing (with your consent)

    Information Sharing

    We Do NOT Sell Your Information

    MedPharma does not sell, rent, or trade your personal or health information to third parties for marketing purposes.

    Limited Sharing for Healthcare

    We may share your information only in these limited circumstances:

    • With your healthcare providers for treatment purposes
    • With pharmacy partners for prescription fulfillment
    • With insurance companies for billing (with your consent)
    • With emergency services in life-threatening situations
    • As required by law or legal process

    Your Privacy Rights

    Access Your Data

    Request a copy of all personal and health information we have about you.

    Correct Information

    Update or correct any inaccurate information in your health records.

    Delete Your Data

    Request deletion of your personal information (subject to legal requirements).

    Restrict Processing

    Limit how we use your information for certain purposes.

    Data Portability

    Receive your data in a structured, machine-readable format.

    Withdraw Consent

    Withdraw your consent for data processing at any time.

    Security Measures

    Technical Safeguards

    Encryption

    All data is encrypted in transit and at rest using AES-256 encryption

    Secure Servers

    Data is stored on secure, HIPAA-compliant cloud servers

    Access Controls

    Strict access controls and authentication protocols

    Regular Audits

    Regular security audits and penetration testing

    Administrative Safeguards

    Staff Training

    All staff receive regular privacy and security training

    Background Checks

    Comprehensive background checks for all employees

    Incident Response

    Comprehensive incident response and breach notification procedures

    Privacy Officer

    Dedicated privacy officer to oversee compliance

    Privacy Questions?

    Contact Our Privacy Team

    If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact our Privacy Officer.

    Email: privacy@medpharma.care

    Phone: +233 50 135 9194

    Phone: +233 55 222 0077

    Phone: +233 20 245 0446

    Toll-Free: 030 290 9731

    Address: Abdul Nasir Street, Accra, Ghana