OVERVIEW

At Medpharma, we value your privacy and understand that you might want control over the information you've shared with us. This User Data Deletion page outlines the types of data you can delete, the information that must be retained for legal or operational reasons, and provides a step-by-step guide on initiating the deletion process.

1. Data You Can Delete

• 1.1 Account Information

  You can delete your account, including your name, email address, and contact number.

• 1.2 Profile Information

  Personal details stored in your profile, such as your date of birth, address, and other optional information, can be deleted.

• 1.3 Communication Data

  Conversations, chat history, and uploaded documents during consultations can be deleted upon your request.

2. Information Retained for Legal or Operational Reasons

• 2.1 Medical Records

  Certain medical records, like prescription details and diagnostic test results, may be retained for legal compliance and medical auditing.

• 2.2 Transaction History

  Information related to orders, payments, and transactions may be kept for financial and auditing purposes.

3. Steps to Delete Data on the App

• 3.1 Log in: Access the app and log in to your account.
• 3.2 Navigate to Profile: Go to your profile section within the app.
• 3.3 Delete Account: Find the "Delete Account" option and select it.
• 3.4 Fill the Form: You will be directed to a form where you can specify the data you want to delete and provide additional details if needed.
• 3.5 Confirm Deletion: Confirm your decision to delete the selected data.

4. Steps to Delete Data on the Website

• 3.1 Log in: Access the app and log in to your account.
• 3.2 Access Profile: Go to your profile section within the website.
• 3.3 Delete Account: Find the "Delete Account" option and select it.
• 3.4 Complete Form: You will be directed to a form where you can specify the data you want to delete and provide additional details if needed.
• 3.5 Confirm Deletion: Confirm your decision to delete the selected data.

5. Limitations on Deletion

• 5.1 Legal Compliance

  Some data, such as prescription details and transaction history, may be retained to comply with healthcare regulations and financial record-keeping requirements.

• 5.2 Operational Necessity:

  We may retain certain data for operational purposes, ensuring the continuity of services and maintaining accurate records.